What is KNCTR?
Developed by Itibiti Ventures Inc, KNCTR is a rogue application claiming to allow users to call free of charge, connect to popular social networks (Facebook, Twitter, etc.), and enable other functions. While this functionality may seem legitimate and useful, be aware that KNCTR is categorized as a potentially unwanted program (PUP) since it employs a deceptive software marketing method called ‘bundling’ (stealth installation of additional programs together with the chosen software) to install on computers without users’ consent. Following successful infiltration, KNCTR monitors users’ Internet browsing activity by collecting various software and hardware information such as IP addresses (to determine users’ geographic locations), browser information (cookies, web beacons, URLs visited, pages viewed), and other similar details.
At time of testing, this application was mostly distributed via small download programs (called ‘installers’, ‘download clients’, download managers’, etc.) employed by freeware download websites such as download.com, softonic.com, and soft32.com. These programs are used to monetize these websites’ free services and traffic by offering installation of promoted (according to the developers, ‘100% legitimate’) applications together with the chosen free software. Thus, reckless download and installation of freeware often results in adware or malware infections such as Genesis, Offer Boulevard, Hahomedia, or in this case, KNCTR.
Although these applications claim to enable various useful functions, they actually diminish computer performance and may cause high-risk system infections. The real purpose of these PUPs is to generate revenue by the display of intrusive online advertisements or by enforcing unwanted browser redirects. Installation of KNCTR, or other similar potentially unwanted programs, can be avoided by closely studying each step of the free software download procedure and clicking ‘Decline’ if installation of any additional applications is offered. Furthermore, all software downloaded from the Internet should be installed using the ‘Advanced’ or ‘Custom’ installation options, rather than ‘Quick’ or ‘Regular’ – this will reveal any bundled applications listed for installation and allow you to opt-out. If you have unwillingly installed KNCTR, follow the removal instructions provided to uninstall this potentially unwanted program from your computer.
Deceptive free software installers used in KNCTR PUP distribution:
Quick solution to remove KNCTR
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for “KNCTR“, select this entry and click “Uninstall” or “Remove”.
After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections.
Remove adware from Internet browsers:
At time of research, KNCTR installed no browser plug-ins on Internet Explorer, Google Chrome, or Mozilla Firefox, however, it was bundled with other adware. Therefore, you are advised to remove all potentially unwanted browser add-ons from your Internet browsers.
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the “gears” icon (at the top right corner of Internet Explorer), select “Manage Add-ons”. Look for any recently-installed suspicious browser extensions, select these entries and click “Remove”.
If you continue to have problems with removal of the knctr pup, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select “Tools” and click on “Extensions”. Locate any recently-installed suspicious add-ons, select these entries and click the trash can icon.
If you continue to have problems with removal of the knctr pup, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Tools. From the opened menu, select Extensions. In the opened window, select Settings (at the left corner of the screen). Scroll down to the bottom of the screen. Click the Show advanced settings… link.
After scrolling to the bottom of the screen, click the Reset browser settings button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select “Add-ons”. Click on “Extensions”, in the opened window, remove any recently-installed suspicious browser plug-ins.
Computer users who have problems with knctr pup removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click the Open Help Menu icon,
Select Troubleshooting Information.
In the opened window, click the Reset Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Reset button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences….
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data…
In the opened window select all history and click the Clear History button.